Policy
Ride 2 Work (Pty) Ltd ("Ride 2 Work", "we", "us", or "our") is committed to protecting the privacy and personal information of all users of our digital platform, including riders, drivers, prospective users, website visitors, and business partners. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information in accordance with the Protection of Personal Information Act, 4 of 2013 ("POPIA") and other applicable South African laws.
By accessing or using the Ride 2 Work website, mobile application, or services (collectively, the "Platform"), you acknowledge that you have read and understood this Privacy Policy.
1. RESPONSIBLE PARTY Ride 2 Work (Pty) Ltd is the responsible party for purposes of POPIA and determines the purpose and means of processing personal information. Contact details:
• Email: [support@ride2work.co.za]
2. PERSONAL INFORMATION WE COLLECT We may collect and process the following categories of personal information, depending on how you interact with the Platform:
2.1 RIDERS
• Full name and surname
• Contact details (email address, mobile number)
• Residential, pick-up, and drop-off locations
• Payment-related information (processed via secure third-party payment providers)
• Device and usage data (IP address, app usage, log data)
Policy
2.2 DRIVERS
• Full name and surname
• Identity number or passport number
• Nationality and immigration/work authorisation details (where applicable)
• Driver’s licence and professional driving permit (if applicable)
• Vehicle details (registration number, make, model, roadworthy status)
• Proof of address
• Banking or digital wallet details
• Trip history and performance-related data.
2.3 WEBSITE VISITORS
• IP address
• Browser type and device information
• Cookies and usage analytics
2.4 PLATFORM ACTIVITY AND USAGE INFORMATION
We collect information about how you interact with the Ride 2 Work Platform, including:
• Searches, routes, or locations entered within the app
• Trips requested, accepted, completed, or cancelled
• Views, interactions, and engagement with in-app content, notifications, or communications
• Communications between riders and drivers facilitated through the Platform
• Purchase and payment activity, including ride payments and earnings
• Device, log, and usage data such as app interactions, timestamps, and diagnostic
information
• Activity on third-party websites or applications that integrate with or link to our services
(where permitted)
If you use our services to send and receive messages, we may collect message log information like
your phone number, sending-party number, receiving-party number, forwarding numbers, sender
and recipient email address, time and date of messages, routing information and types and volumes
of messages.
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2.5 LOCATION INFORMATION
Location data is a core part of how the Ride 2 Work Platform operates. We collect and process
location information to enable features such as rider-driver matching, route optimisation, pick-up and
drop-off coordination, safety features, and location-based notifications.
Depending on your device, account settings, and permissions, we may collect the following types of
location information:
• GPS and other sensor data from your mobile device
• IP address and approximate location data
• Pick-up, drop-off, home, and work locations provided by you
• Trip routes, travel patterns, and ride history generated through your use of the Platform
• Information about nearby networks or devices (such as Wi-Fi access points or mobile
networks), where permitted by your device settings.
The type of location information collected and the period for which it is retained depend on your
device settings, permissions granted, and applicable legal requirements. You may manage or restrict
location permissions through your device settings; however, limiting location access may affect the
functionality of the Platform.
3. HOW WE COLLECT PERSONAL INFORMATION
We collect personal information through the following means:
• Directly from you when you register on the Platform, onboard as a driver, request or provide
rides, complete forms, or communicate with us
• Automatically through your use of the Platform, including in-app activity and interactions
• From third parties where permitted by law (for example, payment processors, verification
partners, or service providers that support our operations).
3. HOW WE COLLECT PERSONAL INFORMATION
We collect personal information through the following means:
• Directly from you when you register on the Platform, onboard as a driver, request or provide
rides, complete forms, or communicate with us
• Automatically through your use of the Platform, including in-app activity and interactions
• From third parties where permitted by law (for example, payment processors, verification
partners, or service providers that support our operations)
4. PURPOSE OF PROCESSING
We process personal information for the following lawful and business-related purposes:
• To provide, operate, and maintain the Ride 2 Work Platform
• To onboard, verify, and manage rider and driver accounts
• To match riders and drivers efficiently based on location, routes, and preferences
• To process payments, earnings, and withdrawals
• To monitor usage, activity, and performance on the Platform
• To improve platform functionality, safety, and user experience
• To communicate service-related messages, updates, and support responses
• To comply with legal, regulatory, and contractual obligations.
5. LAWFUL BASIS FOR PROCESSING
We process personal information in accordance with POPIA on the following lawful bases:
• Your consent
• Performance of a contract or steps prior to entering into a contract
• Compliance with a legal obligation
• Legitimate interests pursued by Ride 2 Work, provided such interests do not override your
rights
6. SHARING OF PERSONAL INFORMATION
We may share personal information with:
• Verified riders and drivers (only information necessary to complete trips)
• Third-party service providers (e.g. payment processors, cloud hosting, verification services)
• Regulatory authorities, law enforcement, or courts where required by law
We do not sell personal information to third parties.
7. CROSS-BORDER TRANSFERS
Where personal information is transferred outside South Africa, we ensure that the recipient country
has adequate data protection laws or that appropriate safeguards are in place, as required by
POPIA.
8. SECURITY SAFEGUARDS
We implement appropriate technical and organisational measures to protect personal information
against loss, unauthorised access, disclosure, alteration, or destruction. These measures include
access controls, secure servers, encryption where appropriate, and internal data protection policies.
9. DATA RETENTION
We retain personal information only for as long as necessary to fulfil the purposes for which it was
collected, unless a longer retention period is required or permitted by law..
10. YOUR RIGHTS
Subject to applicable law, you have the right to:
• Access your personal information
• Request correction or deletion of your personal information
• Object to the processing of your personal information
• Withdraw consent where processing is based on consent
• Lodge a complaint with the Information Regulator of South Africa.
Requests may be sent to: [support@ride2work.co.za]
11. COOKIES, TRACKING, AND DATA COLLECTION TECHNOLOGIES
We use cookies and similar technologies to collect and store information when you use the Platform
or visit our website. These technologies may include cookies, pixel tags, local storage (such as
browser web storage or application data caches), databases, and server logs.
These technologies help us:
• Operate and secure the Platform
• Remember user preferences and settings
• Analyse usage patterns and improve our services
• Detect and prevent fraud, abuse, or unauthorised activity. You may manage cookie preferences through your browser or device settings.
Disabling certain
cookies may impact the functionality of the Platform.
13. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. Any changes will be posted on the Platform
and, where appropriate, communicated to users.
14. CONTACT US
If you have any questions or concerns about this Privacy Policy or our data practices, don't hesitate to get in touch with us at:
Email: [support@ride2work.co.za].